Further customer experience appointment at WD Partners

17th July 2017

Elaine Kleinschmidt

WD Partners has appointed Elaine Kleinschmidt as executive vice president of strategy and experience design; she will lead the Strategy & Insights team from the agency’s Columbus, Ohio, office.

The appointment is part of plans to refine the company’s approach to customer experience and customer journey design.

"Elaine is a respected professional with great knowledge of the industry and a focus on being consumer centric in her approach," says WD Partners CEO Chris Doerschlag. "With twenty years of experience across agencies, clients, and a variety of influential brands like Under Armour, Target, and Victoria’s Secret, Elaine is poised to make an immediate impact on our business, offering expert oversight on creating integrated customer experiences and strategies for our clients."

"I'm thrilled to be joining such a highly accomplished firm… and for this amazing opportunity to build and grow the Strategy & Experience Design practice,” says Kleinschmidt. “With the retail industry and consumer markets in such a state of flux, I’m looking forward to collaborating with the team on a shared vision for our growth, and driving success for our clients.”